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Alma, KS
785-910-7799
Text logo for Brandt House in bold blue letters.
Text logo for Brandt House in bold blue letters.
A wooden tray holds a black mug, a magazine titled "Kansas!", reading glasses, and a small potted plant.

Policies & FAQ

Plan Your Stay at Brandt House in Alma, KS

At Brandt House, we strive to provide a welcoming and comfortable experience for all our guests. To ensure a smooth and enjoyable stay, please review our policies and FAQs covering reservations, cancellations, check-in and check-out times, pet accommodations, and other important details. If you have any questions, feel free to contact us—we’re here to help make your visit to the Flint Hills as seamless as possible.

Arrival and Departure

Check-in is anytime after 4:00 pm – Brandt House is closed for cleaning until 4:00pm. Check-in is quick and easy because you will have completed registration in advance. Brandt House utilizes some of the most efficient and high tech self-check-in software on the market. Please understand we are a small boutique hotel and full-time staffing is limited. We regret that we cannot accommodate early luggage drop-offs.

For arrivals before 4:00 pm – special accommodations can be made with advance notice and a fee of $50 to make your room a priority for the day. The earliest check-in that we can accommodate is 2:00pm. Please add this ‘extra’ when making your reservation. Early check-ins are based on availability and will be confirmed separately. Once confirmed, your early check-in fee is not refundable.

Check-out is by 10:00 am – To prepare for the next guests, check-out is by 10:00am. In most cases, with advanced notice and a $50 fee, a late check-out can be accommodated. Adding this ‘extra’ to your reservation allows you to check-out as late as 12:00pm. Once confirmed, your late check-out fee is not refundable.

Policies

Effective January 1, 2026, we understand that life happens and plans change. However, making a reservation at a small, independently owned hotel is different from booking with a large chain. Due to our limited room availability, cancellations affect us significantly, and last-minute cancellations leave us little opportunity to re-book.

For this reason, we maintain a firm cancellation and deposit policy.

Reservation Guarantee & Deposit

A valid credit card that does not expire prior to your arrival date is required to guarantee all reservations.

A non-refundable deposit of $50 per room is collected at the time of booking.

All deposits are non-refundable, regardless of cancellation reason.

Cancellations & Date Changes

Cancellations made 7 days or less prior to arrival will be charged for 100% of the total stay.

Guests are responsible for payment for all nights reserved, regardless of actual arrival or departure date, unless changes are made more than 7 days prior to arrival.

No-shows, early departures, date reductions, and shortened stays are considered cancellations and will be charged in full.

Handling Fees

Any cancellations or change that results in a refund is subject to a $25 handling fee per room to help offset credit card processing costs.

Rebooking/Transferring Reservations

Guests may not transfer or assign their reservation to another individual in order to avoid cancellation fees, date change fees, or full-stay charges.

Requests to “find someone else to take the room” do not negate cancellation or change penalties, regardless of whether Brandt House is able to rebook the room.

Frequently Asked Questions

Are Children Welcome?

Rooms are furnished with one queen bed and accommodate two guests only. Children are not permitted in rooms without the supervision of an adult (18 years or older). There is a $50 fee per additional guest per room, with this fee an air mattress and bedding is provided. Please note we do not provide cribs or other furniture.

What is required to book a room?

A non-refundable deposit of $50 per room is required at the time of booking to secure your reservation. A valid credit card is required for all reservations.

Is my deposit refundable?

No. All deposits are non-refundable, regardless of when a reservation is cancelled.

What is your cancellation policy?

Cancellations made 7 days or less prior to arrival will be charged 100% of the total stay. Guests are responsible for payment for all nights reserved regardless of actual arrival or departure date.

What happens if I don’t show up or leave early?

No-shows, early departures, shortened stays, and date reductions are treated as cancellations and charged in full.

Can I change or reschedule my reservation?

More than 14 days before arrival: date changes are allowed without penalty, subject to availability and rate differences.

Within 14 days of arrival: A $25 change fee per room applies.

Within 7 days of arrival: Dates changes are treated as cancellations and charged in full.

Can I give my reservation to someone else if I can’t come?

No. Reservations are non-transferable. Finding another guest to take the room does not waive cancellation or date change fees, even if Brandt House is able to rebook the room.

Are there handling fees for cancellations or changes?

Yes. Any cancellation or change that results in a refund is subject to a $25 handling fee per room to help offset credit card processing costs.

Do holiday or special event reservations have different policies?

Yes. Holidays, peak weekends, special events, and Brandt House hosted event weekends may require full, non-refundable payment at the time of booking. These reservations are strictly non-refundable.

Do you offer wedding, event, or group room blocks?

Yes. Wedding and event room blocks require a minimum of four (4) rooms and a non-refundable deposit. Blocks are held until an agreed-upon cutoff date. If 100% of the rooms are booked and paid in full, the block deposit will be refunded: otherwise it is forfeited.

Deposits may not be applied toward individual guests' reservations unless otherwise agreed in writing. Room blocks are subject to availability and must be arranged directly through Brandt House. Brandt House reserves the right to release unbooked rooms after the agreed-upon cutoff date.

I booked through a third-party website. Which policy applies?

Reservations made through third-party sites (such as Booking.com, Expedia, Airbnb, etc) are subject to the policies agreed to at booking on those platforms. All cancellations or changes must be handled directly through the third-party site.

Can policies or rates change?

Yes. Rates, deposits, fees, and policies are subject to change at any time.

Are pets welcome?

We love pets, but Brandt House does not offer pet accommodations. Certified service animals (meeting ADA requirements and not including emotional support animals) are allowed. Please notify us in advance if you will be visiting us with your service animal.

Will I need to use the stairs?

Possibly. Brandt House is a historic property, we do not have an elevator on site. Room 101 is located on the first floor, the other rooms and guest lounge are located on the second floor accessible via the historic staircase. If you are staying on the first floor and cannot use the stairs, please reach out to us prior to your arrival so we can ensure you have guest lounge amenities in your room.

When will housekeeping arrive?

We make an effort to conserve where we can. Guest rooms are refreshed for those staying more than three nights. For those staying three nights or less, sheets and towels will not be changed. After three nights sheets can be changed upon request and fresh towels will be delivered.

Will I have access to the Internet?

High-speed internet is available at no cost to our guests. Our network is public, please use it accordingly.

What bathroom amenities do you provide?

Your bathroom is equipped with Grey + Finch shampoo, conditioner, body wash, and lotion. Vanity packets (cotton balls, q-tips, and emery boards) are found in each bathroom as well as black towels for makeup removal, Babyliss hair dryers and nightlights.

Will I be able to watch TV?

Our rooms are furnished with smart TVs. Guests are invited to log in to their favorite streaming services while on the property. Prior to checking out, be sure to log out of everything to ensure your account remains secure.

Where should I park?

Street parking is available on the east side of Missouri or along 4th Street. Guests are responsible for adhering to public street signs. We regret that we cannot be responsible for the security of your vehicle.

Do rooms have an iron?

Our rooms are not equipped with irons or ironing boards, please plan accordingly. There are hooks on the back of the door for hanging items. Hangers are provided upon request only. A clothing steamer can be provided upon request.

What if the weather is severe and I need to cancel?

If the National Weather Service issues a *WARNING of severe weather for the town you listed as your home when booking the reservation, or the direct area in between – and you cancel your travel plans due to the weather conditions within the 24-hours prior to our 4pm check-in time, you will NOT be charged for your cancellation. Instead, we will transfer your original deposit to a future reservation.

*Warning is defined by the NWS as: “A forecast issued when severe weather has developed, is already occurring and reported, or is detected on radar. Warnings state a particular hazard or imminent danger, such as … winter storms, heavy snows, etc.”