At Brandt House, we strive to provide a welcoming and comfortable experience for all our guests. To ensure a smooth and enjoyable stay, please review our policies and FAQs covering reservations, cancellations, check-in and check-out times, pet accommodations, and other important details. If you have any questions, feel free to contact us—we’re here to help make your visit to the Flint Hills as seamless as possible.

Check-in is anytime after 4:00 pm – Brandt House is closed for cleaning until 4:00pm. Check-in is quick and easy because you will have completed registration in advance. Brandt House utilizes some of the most efficient and high tech self-check-in software on the market. Please understand we are a small boutique hotel and full-time staffing is limited. We regret that we cannot accommodate early luggage drop-offs.

For arrivals before 4:00 pm – special accommodations can be made with advance notice and a fee of $50 to make your room a priority for the day. The earliest check-in that we can accommodate is 2:00pm. Please add this ‘extra’ when making your reservation. Early check-ins are based on availability and will be confirmed separately. Once confirmed, your early check-in fee is not refundable.

Check-out is by 10:00 am – To prepare for the next guests, check-out is by 10:00am. In most cases, with advanced notice and a $50 fee, a late check-out can be accommodated. Adding this ‘extra’ to your reservation allows you to check-out as late as 12:00pm. Once confirmed, your late check-out fee is not refundable.

Effective January 1, 2026, we understand that life happens and plans change. However, making a reservation at a small, independently owned hotel is different from booking with a large chain. Due to our limited room availability, cancellations affect us significantly, and last-minute cancellations leave us little opportunity to re-book.

For this reason, we maintain a firm cancellation and deposit policy.

A valid credit card that does not expire prior to your arrival date is required to guarantee all reservations.

A non-refundable deposit of $50 per room is collected at the time of booking.

All deposits are non-refundable, regardless of cancellation reason.

Cancellations made 7 days or less prior to arrival will be charged for 100% of the total stay.

Guests are responsible for payment for all nights reserved, regardless of actual arrival or departure date, unless changes are made more than 7 days prior to arrival.

No-shows, early departures, date reductions, and shortened stays are considered cancellations and will be charged in full.

Any cancellations or change that results in a refund is subject to a $25 handling fee per room to help offset credit card processing costs.

Guests may not transfer or assign their reservation to another individual in order to avoid cancellation fees, date change fees, or full-stay charges.

Requests to “find someone else to take the room” do not negate cancellation or change penalties, regardless of whether Brandt House is able to rebook the room.