Arrival and Departure
Check-in is anytime after 4:00 pm – Brandt House is closed for cleaning until 4:00pm. You may check in anytime after 4:00pm. Check-in is quick and easy because you will have completed registration in advance. Brandt House utilizes some of the most efficient and high tech self-check in software on the market. Please understand we are a small boutique hotel and full time staffing is limited. We regret that we cannot accommodate early luggage drop-offs.
For arrivals before 4:00 pm – special accommodations can be made with advance notice and a fee of $50 to make your room a priority for the day. The earliest check-in that we can accommodate is 2:00pm. Please add this ‘extra’ when making your reservation. Early check-ins are based on availability and will be confirmed separately. Once confirmed, your early check-in fee is not refundable.
Check-out is by 10:00 am – To prepare for the next guests, check-out is by 10:00am. In most cases, with advanced notice and a $50 fee, a late check-out can be accommodated. Adding this ‘extra’ to your reservation allows you to check-out as late as 12:00pm. Once confirmed, your late check-out fee is not refundable.
Policies
Effective January 1, 2026, we understand the life happens and plans change. However, making a reservation at a small, independently owned hotel is different from booking with a large chain. Due to our limited room availability, cancellations affect us significantly, and last-minute cancellations leave us little opportunity to re-book.
For this reason, we maintain a firm cancelation and deposit policy.
Reservation Guarantee & Deposit
- A valid credit card that does not expire prior to your arrival date is required to guarantee all reservations.
- A non-refundable deposit of $50 per room is collected at the time of booking.
- All deposits are non-refundable, regardless of cancellation reason.
Cancellations & Date Changes
- Cancellations made 7 days or less prior to arrival will be charged for 100% of the total stay.
- Guests are responsible for payment for all nights reserved, regardless of actual arrival or departure date, unless changes are made more than 7 days prior to arrival.
- No-shows, early departures, date reductions, and shortened stays are considered cancellations and will be charged in full.
Handling Fees
- Any cancellations or change that results in a refund is subject to a $25 handling fee per room to help offset credit card processing costs.
Rebooking/Transferring Reservations
- Guests may not transfer or assign their reservation to another individual in order to avoid cancellation fees, date change fees, or full-stay charges.
- Requests to “find someone else to take the room” do not negate cancellation or change penalties, regardless of whether Brandt House is able to rebook the room.
FAQs
Given the room sizes at Brandt House, rooms are furnished with one queen bed and accommodate two guests only. If you are traveling with children, please reach out to us by phone to discuss options as the hotel is not ideal for young children. Children are not permitted in rooms without the supervision of an adult (18 years or older). If an exception is made for children to stay, there is a $25 per night fee associated for each child. Please note we do not provide extra beds, bedding, cribs or rollaway furniture.
A non-refundable deposit of $50 per room is required at the time of booking to secure your reservation. A valid credit card is required for all reservations.
no. All deposits are non-refundable, regardless of when a reservation is cancelled
Cancellations made 7 days or less prior to arrival will be charged 100% of the total stay. Guests are responsible for payment for all nights reserved regardless of actual arrival or departure date.
No-shows, early departures, shortened stays, and date reductions are treated as cancellations and charged in full.
More than 14 days before arrival: date changes are allowed without penalty, subject to availability and rate diffferences.
Within 14 days of arrival: A $25 change fee per room applies
Within 7 days of arrival: Dates changes are treated as cancellations and charged in full.
No. Reservations are non-transferable. Finding another guest to take the room does not waive cancellation or date change fees, even if Brandt House is able to rebook the room.
Yes. Any cancellation or change that results in a refund is subject to a $25 handling fee per room to help offset credit card processing costs.
Yes. Holidays, peak weekends, special events, and Brandt House hosted event weekends may require full, non-refundable payment at the time of booking. These reservations are strictly non-refundable.
Yes. Wedding and event room blocks require a minimum of four (4) rooms and a non-refundable deposit. Blocks are held until an agreed-upon cutoff date. If 100% of the rooms are booked and paid in full, the block deposit will be refunded: otherwise it is forfeited.
Deposits may not be applied toward individual guests reservations unless otherwise agreed in writing.
Room blocks are subject to availability and must be arranged directly through Brandt House.
Brandt House reserves the right to release unbooked rooms after the agreed-upon cutoff date.
Reservations made through third-party sites (such as Booking.com, Expedia, Airbnb, etc) are subject to the policies agreed to at booking on those platforms. All cancellations or changes must be handled directly through the third-party site.
Yes. Rates, deposits, fees, and policies are subject to change at any time.
We love pets, but Brandt House does not offer pet accommodations. Certified service animals (meeting ADA requirements and not including emotional support animals) are allowed. Please notify us in advance if you will be visiting us with your service animal.
Possibly. Brandt House is a historic property, we do not have an elevator on site. Room 101, the large, ADA friendly room is located on the first floor, the remaining six rooms and guest lounge are located on the second floor accessible via the historic staircase. If you are staying on the first floor and cannot use the stairs, please reach out to us prior to your arrival so we can ensure you have guest lounge ammenities in your room.
We make an effort to conserve where we can. Guest rooms are refreshed for those staying more than three nights. For those staying three nights or less, sheets and towels will not be changed. After three nights sheets can be changed upon request and fresh towels will be delivered.
High speed internet is available at no cost to our guests. Our network is public, please use it accordingly.
Your bathroom is equipped with Grey + Finch shampoo, conditioner, body wash, and lotion. Vanity packets (cotton balls, q-tips, and emery boards) are found in each bathroom as well as black towels for makeup removal, Babyliss hair dryers and nightlights.
Our rooms are furnished with smart TVs. Guests are invited to login to their favorite streaming services while on the property. Prior to checking out, be sure to logout of everything to ensure your account remains secure.
Street parking is available on the east side of Missouri or along 4th Street. Guests are responsible for adhering to public street signs. We regret that we cannot be responsible for the security of your vehicle.
Our rooms are not equipped with irons or ironing boards, please plan accordingly. There are hooks on the back of the door for hanging items. Hangers are provided upon request only.
If the National Weather Service issues a *WARNING of severe weather for the town you listed as your home when booking the reservation, or the direct area in between – and you cancel your travel plans due to the weather conditions within the 24-hours prior to our 4pm check-in time, you will NOT be charged for your cancellation. Instead, we will transfer your original deposit to a future reservation.
*Warning is defined by the NWS as: “A forecast issued when severe weather has developed, is already occurring and reported, or is detected on radar. Warnings state a particular hazard or imminent danger, such as … winter storms, heavy snows, etc.”
