Brandt House Policies – Plan Your Stay in Alma, KS

At Brandt House, we strive to provide a welcoming and comfortable experience for all our guests. To ensure a smooth and enjoyable stay, please review our policies and FAQs covering reservations, cancellations, check-in and check-out times, pet accommodations, and other important details. If you have any questions, feel free to contact us—we’re here to help make your visit to the Flint Hills as seamless as possible.

Arrival and Departure

Check-in is anytime after 4:00 pm – Brandt House is closed for cleaning until 4:00pm. You may check in anytime after 4:00pm. Check-in is quick and easy because you will have completed registration in advance. Brandt House utilizes some of the most efficient and high tech self-check in software on the market. Please understand we are a small boutique hotel and full time staffing is limited. We regret that we cannot accommodate early luggage drop-offs.

For arrivals before 4:00 pm – special accommodations can be made with advance notice and a fee of $50 to make your room a priority for the day. The earliest check-in that we can accommodate is 2:00pm. Please add this ‘extra’ when making your reservation. Early check-ins are based on availability and will be confirmed separately. Once confirmed, your early check-in fee is not refundable.

Check-out is by 10:00 am – To prepare for the next guests, check-out is by 10:00am. In most cases, with advanced notice and a $50 fee, a late check-out can be accommodated. Adding this ‘extra’ to your reservation allows you to check-out as late as 12:00pm. Once confirmed, your late check-out fee is not refundable.

Deposits

Effective January 1, 2025, a deposit equal to 50% of your reservation but no less than one (1) night is due at the time the reservation is made. For cancellation and refunds please reference our cancellation policy. Please make a reservation only if you are serious about your stay at the Brandt House. 

In order to guarantee a reservation, the Brandt House requires a valid credit card that does not expire prior to the arrival date. By submitting your reservation you not only agree to accept and abide by the policies of the Brandt House but are also creating a legal binding contract.

Cancellations

Due to our small size, cancellations affect us significantly and leave us little chance of re-booking a room. For this reason, we adhere to a strict cancellation policy. Any cancellation is subject to a $50 handling fee, per room. Your deposit will be refunded if we receive notification more than 21 days prior to your arrival. If for any reason you cancel your stay within 21 days, deposits are not refunded. Early departures, no shows, and cancellations less than 48 hours will be responsible for payment of the entire stay. If the change of a reservation requires a refund, there will be a $50 handling fee. If you move your reservation and it is within 21 days prior to your stay, there will be a $100 change fee added to your bill.

Request type madeFeeResult
Cancel > 21 days prior to stay$50Deposit refunded
Cancel < 21 days prior to stay$0Deposit is not refunded
Cancel/Change/No Show < 48 hours prior to stay$0Deposit is not refunded, guest is responsible for cost of entire stay
Change > 21 days prior to stay$0Deposit retained for new dates
Change < 21 days prior to stay$100Deposit retained for new dates

Third-Party Website Cancellations: If you made your reservation through a third-party website such as Booking.com, Expedia, HotelTonight, or Airbnb, etc., you are bound to the cancellation policies agreed to when booking on those websites. The cancellation policies on their website may differ from our standard cancellation policies when booking directly with The Brandt House. Any reservation made on a third-party website must be held to those website terms and canceled through the third-party website.

FAQs

Are Children Welcome?

Given the room sizes at Brandt House, rooms are furnished with one queen bed and accommodate two guests only. If you are traveling with children, please reach out to us by phone to discuss options as the hotel is not ideal for young children. Children are not permitted in rooms without the supervision of an adult (18 years or older). If an exception is made for children to stay, there is a $25 per night fee associated for each child.  Please note we do not provide extra beds, bedding, cribs or rollaway furniture.

Are Pets Welcome?

We love pets, but Brandt House does not offer pet accommodations. Certified service animals (meeting ADA requirements and not including emotional support animals) are allowed. Please notify us in advance if you will be visiting us with your service animal.

When will housekeeping arrive?

We make an effort to conserve where we can. Guest rooms are refreshed for those staying more than three nights. For those staying three nights or less, sheets and towels will not be changed. After three nights sheets can be changed upon request and fresh towels will be delivered. 

Will I have access to the Internet?

High speed internet is available at no cost to our guests. Our network is public, please use it accordingly. 

What bathroom amenities do you provide?

Your bathroom is equipped with Grey + Finch shampoo, conditioner, body wash, and lotion. Vanity packets (cotton balls, q-tips, and emery boards) are found in each bathroom as well as black towels for makeup removal, Babyliss hair dryers and nightlights.  

Will I be able to watch TV?

Our rooms are furnished with smart TVs. Guests are invited to login to their favorite streaming services while on the property. Prior to checking out, be sure to logout of everything to ensure your account remains secure. 

Where should I park?

Street parking is available on the east side of Missouri or along 4th Street. Guests are responsible for adhering to public street signs. We regret that we cannot be responsible for the security of your vehicle.

Do rooms have an iron?

Our rooms are not equipped with irons or ironing boards, please plan accordingly.

Can we make group reservations?

Yes! Reserving a block of rooms for your group or event is possible. Call or email to start a group reservation. For parties traveling together and reserving 4 or more rooms, a full, non-refundable payment may be required. Please understand that making a reservation at a small hotel is not the same as making a reservation at a chain hotel. Due to our small size, cancellations affect us significantly and a last minute cancellation gives us little chance of re-booking a room. For this reason, we uphold a strict cancellation policy. All deposits are non-refundable.

What if the weather is severe and I need to cancel?

If the National Weather Service issues a *WARNING of severe weather for the town you listed as your home when booking the reservation, or the direct area in between – and you cancel your travel plans due to the weather conditions within the 24-hours prior to our 4pm check-in time, you will NOT be charged for your cancellation. Instead, we will transfer your original deposit to a future reservation.

*Warning is defined by the NWS as: “A forecast issued when severe weather has developed, is already occurring and reported, or is detected on radar. Warnings state a particular hazard or imminent danger, such as … winter storms, heavy snows, etc.”